Terms and Conditions

The Purple Fig Eco Cleaning Co – Terms & Conditions

About Us
The Purple Fig Eco Cleaning Co is an independent, locally owned and operated cleaning business. Our employees are fully bonded and insured. We carry full liability and workers’ compensation insurance.

Feedback is Kind!
We take great pride in our cleaning service and will make every reasonable effort to provide you with a highly professional experience. Feedback is kind! Please fill out your survey after every visit to help us continually improve the quality of the service you receive.

Office Hours
Our hours of operation are Monday–Friday, 8:00 AM–4:00 PM (closed on the holidays listed below).

Holiday Closures
We are closed and do not perform cleans on: New Year’s Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the Friday after Thanksgiving, Christmas Eve, and Christmas Day.

Cancellation & Reschedule Policy
If you need to cancel or reschedule, please let us know by phone, text, or email as soon as possible. Our business hours are Monday–Friday, 8:00 AM–4:00 PM. Requests received outside business hours will be treated as received the next business day at 8:00 AM.

  • 48+ hours before your appointment: No charge

  • 25–47 hours before your appointment: $35 fee

  • 24 hours before your clean: Up to 50% of your service price

  • Same-day cancellation/reschedule/lockout: Up to 100% of your service price

Recurring clients may skip a visit; however, an additional charge will apply to the next visit due to the longer interval between cleans.

If you cancel a visit, a 20% fee will be added to your next service to allow for a complete and thorough cleaning. (This does not apply to visits rescheduled within 5 business days of the original visit.)

Recurring Cleans Audit Process
To maintain the highest standards, we audit the first few visits of your recurring service to ensure our team meets your expectations and our quality benchmarks. After this audit period, we’ll reach out with an updated quote that reflects the service needed. This finalized rate will be locked in for up to one year.

Pricing
We reserve the right to change pricing or discounts if your home’s circumstances are not typical, or if incorrect booking options were selected.

Flat-Rate Pricing
We use flat-rate pricing based on square footage to simplify scheduling by phone or online. Pricing is not tied to the number of cleaners or time on site. If you have specific tasks outside our cleaning checklist, please contact our office.

Rate Increases
We may adjust rates to reflect increased costs. You will receive advance notice of any price increase.

Discounts & Frequency Changes
If you change your service frequency (e.g., weekly, every 2 weeks, every 4 weeks) from your original booking, or a reschedule causes your cadence to fall outside your selected frequency, we may revoke or adjust discounts accordingly.

Initial Deposit
We charge a $150 deposit to the card on file 3 days before your scheduled clean, applied to the initial invoice. If the deposit fails, your visit will be paused until payment information is updated.

Credit Card Processing Fee
A 3% processing fee applies to credit card payments. To avoid this surcharge, choose one of our no-fee options: ACH/bank transfer or debit card. You can update your payment method via your Client Portal or by contacting our office.

4-Clean Sign-Up
To receive the discounted initial recurring rate (versus single/one-time pricing), at least four cleans must be completed in the selected cadence. If you cancel before four visits are completed, a cancellation fee will bring pricing closer to our single/one-time offering.

Equipment & Supplies
We provide all supplies except toilet brushes and trash bags. If you need a toilet brush for a bathroom, we can provide one for $5 per brush. Due to OSHA regulations, we cannot use products other than our own without a signed liability statement.

Essential Oil Sensitivities
We use lemon, eucalyptus, and peppermint essential oils. If you are sensitive to any of these, let us know before your clean and we can substitute.

What’s Included
Please refer to our Services Comparison Chart for what our packages do and do not include. If you need work not listed, reach out before service begins; a price adjustment may apply.

Courtesy Reminders
Three business days before your clean, you’ll receive a reminder with your arrival window (unless you changed your notification preferences in the portal). Reminders are a courtesy only—for recurring services, please mark your calendar. Reminder timing does not waive the cancellation/reschedule policy.

Arrival Window
Residential appointments are booked between 9:00 AM and 2:00 PM, Monday–Friday, with a two-hour arrival window (one hour before and one hour after your scheduled time) to account for traffic and other variables.

9:00–9:30 AM Start-Time Guarantee (Optional)
If you need a more exact arrival, we offer a 9:00–9:30 AM start window for $25 per clean.

Access
Please ensure our team has access during your arrival window. Time starts when we arrive. If we must wait (e.g., for a door to be unlocked), less time will be available for cleaning. Areas we cannot access in time may be left off.

Parking
If driveway parking isn’t available, please inform us of a convenient place to park. Metered parking fees may be added to your invoice.

Thermostat Policy
For team comfort and efficiency, please set your thermostat to around 70°F while we are on site. If the space is 80°F or above or there is no working A/C, we will be unable to clean.

Movement Between Homes
Our teams move steadily within and between homes, transporting kits to and from vehicles. Contact the office with any questions.

Payment
Payment is due at time of service. We accept all major credit cards. Appointments are only guaranteed with a credit card on file in the Client Portal.

Other Vendors in Your Home
We’ll work around other vendors when possible, but interruptions may prevent completion within the allotted time. Additional time may be purchased, or scope may be adjusted. We cannot guarantee quality when other providers are present and do not re-clean after another provider works in an area we already serviced.

Respectful Communication Clause
We aim to resolve issues with respect and professionalism. If vulgar or abusive language is exchanged during any interaction related to our services, our quality guarantee is void. The Purple Fig may charge the full quoted amount, including add-ons, sales tax, and fees.

Respect for Employees (No-Solicitation)
To protect our team and ensure consistent service, clients may not solicit, employ, or otherwise engage The Purple Fig’s employees for work outside services scheduled through The Purple Fig. Violations may result in immediate termination of services.

Particular Items Policies

  • Post-construction cleanup: Not offered. Our eco-friendly tools and products are not suited to construction dust/debris. Non-disclosure will be treated as a same-day lockout.

  • Areas not cleaned: Patios, garages, inside curios/china cabinets/stocked cabinets/drawers; behind closed doors on shelving units/furniture; TV/computer screens; heavily soiled areas.

  • Clutter: Please “pick up” (no need to “clean” ahead). Where 5+ items are clustered, we will dust/clean around items without moving them.

  • Extreme clutter: We do not offer major decluttering; it is typically beyond scope and budget.

  • Dishes: We will load your dishwasher if it is empty; we do not unload or hand-wash dishes.

  • Hard-water deposits: We do not guarantee removal; caustic chemicals required are beyond our eco scope.

  • Grout restoration: General cleaning will not restore discolored grout; we can recommend specialists.

  • Linens/Laundry: We will strip/change bed linens if a fresh set is left out; no other laundry services.

  • Mini blinds: Blinds under 2 inches per slat are “mini blinds.” We cannot guarantee 100% dust removal.

  • Heavy lifting (over 25 lbs): For safety/insurance reasons, we do not move large furniture/appliances.

  • Firearms: Must be properly secured and stored prior to your appointment.

  • Trash: We will place up to two kitchen-sized bags in your curbside container; we do not move large volumes.

  • Bio-hazards: We do not clean bodily fluids, significant mold, pet waste, or other bio-hazards (minor bathroom areas excepted). Please inform us if anyone (including pets) is ill (flu, COVID-19, etc.)—we will reschedule or prepare accordingly.

  • Infestations (bugs/mold/etc.): We cannot provide service during or shortly after infestations due to cross-contamination risk. Non-disclosure may be treated as a same-day lockout.

  • Musical instruments: We do not clean pianos, guitars, keyboards, soundboards, etc. Dry-dusting a piano requires a signed waiver.

  • Electrical breakers: If a breaker trips while using standard residential vacuums, we will attempt to reset it and continue.

  • Disclaimer: Purple Fig is not responsible for breakage due to normal wear and tear; age-related deterioration; or damage caused by improper assembly, construction, or mounting.

SMS Terms of Service
By providing your mobile number, you consent to receive appointment reminders and occasional promotions (SMS/MMS). To opt out, reply STOP at any time. Message/data rates may apply. You can text HELP for assistance or contact us directly. Carriers (e.g., AT&T) are not liable for delayed/undelivered messages. Expect approximately 2–4 messages per month. For privacy questions, please see our Privacy Policy.

Guarantee
Our service is guaranteed. If any area is unsatisfactory, please notify us within 24 hours of service. We will schedule a re-clean within two business days of your service date; otherwise, the re-clean is considered declined. Refunds (including partial refunds) are not offered.