Terms and Conditions

The Purple Fig Eco Cleaning Co is an independent, locally owned and operated cleaning business. Our employees are fully bonded and insured. We carry full liability and workman's compensation insurance.

Feedback is Kind!: We take great pride in our cleaning service and will make every reasonable effort to provide you with a highly professional experience. Feedback is kind! Please fill out your survey after every visit to help us continually improve the quality of the service you receive.

Office Hours: Our hours of operation are Monday- Friday from 8:00am- 4:00 pm (We are closed for the Holiday Closures list below).

Holiday Closures: Our office is closed and there are no cleans performed on: New Year's Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the Friday after Thanksgiving, Christmas Eve and Christmas Day.

Cancellation and Reschedule Policy: If you need to cancel or reschedule your appointment, please let us know by phone, text, or email as soon as possible. Our hours of operation are Monday- Friday from 8:00- 4:00 pm (We are closed for the Holiday Closures listed above). Any cancellation requests received outside of business hours will be treated as received the next business day at 8:00 am.

• Cancel/reschedule 48 hours before your appt: No charge
• Cancel/reschedule 25-47 hours before your appt: A fee of $35.00
• Cancel/reschedule 24 hours before your clean: Up to 50% of your service price
• Same-day cancellation/reschedule/lockout: Up to 100% of your service price

You are welcome to skip service if you are a recurring customer, we understand things happen! If you skip service there will be an additional charge for the next visit as the home will have gone a longer period of time since your last cleaning.

If you cancel your visit, there will be a 20% fee added to your next service. This will allow us to provide you with a complete and thorough cleaning on that visit.

This does not apply to visits that are rescheduled within 5 business days of the original visit.

Pricing - We reserve the right to change the pricing or discounts if we see that your home's circumstances are not typical, or if the incorrect booking options had been selected for your home. A 2500 square foot home is a 2500 square foot home regardless of what areas we are cleaning in the home.

• • Flat Rate Pricing - We chose flat-rate pricing by selecting square footage to simplify the process for you, and to make it simple to schedule by phone or online. By pricing upfront like this, we have nothing to hide and do not guarantee how long or how many cleaners will arrive, the price is simply the price and not based on an amount of time. If you have specific tasks that you would like to be completed and are not based on our cleaning checklist, please contact our office.
  • Rate Increases - We reserve the right to raise our rates to adjust for costs at any time. You will be given advance notice of a price increase.
  • Discounts - If you change your service frequency ie: weekly, every 2 weeks, or every 4 weeks from its original booking or if your cleaning has been rescheduled so it falls out of line with your selected frequency, we reserve the right to charge you for that discount that we previously provided and/or change the current discount for further cleanings.

Initial Deposit: We charge a $150 deposit to the card on file 3 days before your scheduled clean, that will be applied to the Initial invoice. If the deposit does not go through, your visit will be placed on pause until you are able to update payment information.

4 Clean Sign Up: For us to honor our 1st Initial recurring clean being discounted from our single/one time pricing, at least 4 cleans need to be completed in the the cadence selected. If you choose to cancel your recurring service before completing 4 visits, we will charge you a cancellation fee to bring your pricing closer to our "single/one-time" service offering.

Equipment and Supplies: We provide all the supplies we need except for a toilet brush and trash bags. If you do not have a toilet brush for each bathroom, please let us know and we will be happy to provide one at $5.00 per brush. Due to OSHA regulations, we are unable to use any cleaning supplies but our own without a signed liability statement.

Essential Oil Sensitivities: We use lemon, eucalyptus, and peppermint essential oils in our cleaning products. If you are sensitive to any of these, please let us know, and we can make substitutions/arrangements prior to your clean.

What is Included in my Clean?: Please refer to the Services Comparison Chart to ensure you understand exactly what our packages do and don't include. If what you want isn't listed, please reach out before service begins as there may be a price adjustment.

Courtesy Reminder Email: Three business days before your clean you'll receive a reminder email that will give you an arrival window (unless you have changed/altered your notifications in your client portal to something different). We send out reminder emails and/or texts based on your preference. These reminders are a courtesy only - if you are set up for recurring services please mark your calendars with your upcoming cleaning dates. The arrival time of our emails/texts does not waive our cancellation/rescheduling policy, so please mark your schedule accordingly.

Arrival Window: Our residential arrival times are booked between 9:00 am and 2:00 pm, Monday - Friday. Because our schedule is a living and breathing organism, we allow for a 2-hour arrival window (1 hour before and 1 hour after our scheduled appointment time) to afford flexibility for the unforeseen variables of traveling from clean to clean through Austin traffic.

• 9/9:30am Start Time Guarantee: If you are looking for a more exact arrival time, 9-9:30am is our first appointment. This request incurs a $25 per clean charge.

Access: Please ensure that our staff has access to your space. We will provide you with a time range of when to expect us in our Courtesy Reminder Email. Our time starts when we arrive to clean. If we are delayed to enter your space and we must, for example, wait on someone to unlock the door, there will be less time available to clean your space. The client understands that if they do not give the team access to a requested area within the required time, it will be left off.

Parking: If parking is not available in your driveway, please notify Purple Fig of a convenient place to park. There may be an extra charge for metered parking.

Thermostat Policy: To enhance the efficiency and comfort of our team, we kindly request that you set your thermostat to around 70 degrees while our technicians are on-site. This temperature range ensures an ideal environment for our team to deliver thorough and meticulous cleaning services, allowing them to work seamlessly to create a pristine living space for you. We appreciate your cooperation in helping us provide the best possible cleaning experience.

If the space is 80 or above or does not have working AC we will not be able to clean the area.

• Our team is moving steadily in the home and in between cleans. They are moving not only in your home, but also outside as they move their cleaning kits to and from homes and cars. If you have any questions about this, please contact our office.

Payment: Payment is due at time of service. All major credit cards are accepted. Appointments are only guaranteed with a credit card on file in the client portal.

Other Vendors in Your Home: We will do our best to maneuver our way around vendors in your home; however, our work is not guaranteed if other service providers are present. Too many interruptions in our cleaning procedure may prevent us from completing the job during the allocated appointment. More time may be available for purchase, or we may need to adjust what tasks we can accomplish to compensate for a lack of time. We cannot guarantee the quality of our work if other service providers are present, and we will not re-clean when a service provider comes in after us to do work.

Respectful Communication Clause: At The Purple Fig, we are committed to resolving all issues with respect and professionalism. We value courteous and constructive communication and strive to address any concerns or disputes in a respectful manner. In the event that vulgar or abusive language is exchanged during any interaction related to our services, this behavior will nullify our quality guarantee. Consequently, The Purple Fig reserves the right to charge the full amount quoted for our services, including any applicable add-ons, sales tax, and other fees. Thank you for your understanding and cooperation.

Particular Items Policies:

• Post Construction Cleans: We do not offer post construction clean up. Since we are eco-friendly, our tools and products are not equipped to handle the type of dust and debris involved in this type of clean. If you do not disclose this prior to our arrival this will be considered a same day lockout.
• We do not offer cleaning of the following areas; patios, garages, inside curios, inside china cabinets, inside stocked cabinets, inside drawers. Behind closed glass or solid doors on shelving units or furniture. TV/Computer screens. Heavily soiled areas.
• Clutter - Don't "clean" before we arrive, but do "pick up" as much as possible. If there is an area where 5 or more items are we will simply dust or clean around and they will not be moved.
• Extreme Clutter - We have found when we figure the time it would take for us to clean major cluttered areas that it will not fit in most people's budget to pay us. Since we cannot handle these kinds of tasks in an efficient manner, we have chosen not to offer this kind of cleaning as a service that we can perform.
• Dishes Policy: We will load your dishwasher if it is empty, but we do not unload dishwashers or wash dishes by hand. This gives us more time to focus on the important areas of getting your home deep cleaned.
• Hard water - We do not have the proper chemicals or supplies needed to thoroughly remove some hard water issues. Although we will do our best, we cannot guarantee the removal of all hard water. Heavy build-up over time means layers upon layers of mineral deposits and possible damage to the underlying surfaces. Many times the chemicals needed to eat through the layers are caustic and beyond the scope of what we offer as a service.
• Grout Restoration - Discolored grout often needs restoration, and a general cleaning will not restore its original condition. This can be a very labor, chemical, and tool-intensive task. We have great recommendations if you need this service.
• Linens/Laundry services: We will strip and change your bed linens if a fresh set is left out, we do not offer any other laundering services.
• Mini Blinds: Due to the material and size of these types of blinds, we are unable to individually wipe down each blind with a cloth. Blinds are considered mini blinds if they are less than 2 inches wide per slat. We cannot guarantee 100% removal of dust and debris from mini blinds.
• Heavy Lifting over 25 lbs (Insurance Requirements)
• Appliances, furniture, boxes, and miscellany: For insurance requirements and the safety of our employees & your belongings, Purple Fig does not move furniture, refrigerators, stoves, or washers/dryers to clean under and behind them, even if they are on wheels.
• Firearms: We require all firearms to be properly secured and stored prior to your appointment.
• Trash: Purple Fig does not move large amounts of trash. We will place up to two kitchen-sized garbage bags of trash in the curbside container.
• Cleaning of Bodily fluids, mold, toys, pet waste, or other bio-hazards (we do clean minor areas in bathrooms): If you or anyone in your home is experiencing contagious health issues (including your pets) please let us know ahead of time. This can include the flu, covid, colds, stomach viruses, fleas, ringworm, etc. and we will either reschedule or prepare accordingly for the clean. If there is any fecal matter or droppings from animals, or bodily fluids (vomit, blood, etc.) from humans, The Purple Fig is not responsible for cleaning these areas due to health concerns for our employees.
• Bugs/Mold/Etc: If your home has recently or is currently experiencing an infestation of any kind, we will not be able to provide services, due to the nature of our team and equipment entering multiple homes a day we cannot risk carrying and potentially cross contaminating other homes. If you do not disclose this prior to our arrival this will be considered a same day lockout.
• Musical Instrument Policy: Regarding any musical instruments, due to the fact that these can be family heirlooms and expensive, we will not dust/clean any pianos, guitars, keyboards, soundboards, etc. If you would like us to dry dust a piano we do request you contact the office to sign a waiver of responsibility.
• Flipping a Breaker During a Clean: We use standard vacuum cleaners designed for residential use. If there are issues with electrical plugs/breakers we will notify you immediately and attempt to flip the breakers back to restore power and complete our clean.
• Disclaimer: Purple Fig is not responsible for breakage due to normal wear and tear; deterioration caused by age; or damage caused by improper assembly, construction or mounting of an item.

Guarantee: Our service is guaranteed. In the event that the client finds areas to be unsatisfactory, we appreciate the opportunity to re-clean the unsatisfactory areas. Please let us know within 24 of the service performed if there are any unsatisfactory areas. A re-clean will only be completed within 2 business days from your date of service, otherwise, it will be considered denied. Please note that refunds (and partial refunds) are not offered.